Cisco® Administering Cisco® Unified Communications Manager v12 (ACUCM)

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3 days - $2,695

Administering Cisco Unified Communications Manager (ACUCM) v12.0 is a 3-day training program that provides system administrators and networking professionals with an understanding of the Cisco Unified Communications Manager System. The Cisco IT training course teaches the concepts of IP telephony based in system administration, including its function, features, and configuration. This is an entry-level IP telephony course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of system concepts: clustering, creation of phones and users, route plans, digit manipulation, media resources, and phone features, which are all important to supporting IP telephony in the enterprise network. The course focuses on Cisco Unified Communicat

This Course is for…

The primary audience for this course is as follows:
Phone Network Administrators
Phone Network Engineers
Data System Administrators
Entry-level Network Engineers
Channel Partners/Resellers, Customers, Employees

Schedule / Enroll

StartsTimePriceEnroll
08/26/202410:00 AM - 6:00 PM ET$2,695.00
11/18/202410:00 AM - 6:00 PM ET$2,695.00
  • Course Outline
  • Objectives
  • 1 – Exploring IP Telephone

    • Traditional Voice versus IP Telephony
    • Clustering Overview
    • Intracluster Communications
    • Cisco Unified Communications Manager Clusters
    • Clustering Options
    • Platform Requirements

    2 – Describing Deployment Models

    • Single-Site Deployment
    • Centralized Call-Processing Deployment
    • Distributed Call-Processing Deployment
    • Distributed Single-Cluster Call-Processing Deployment
    • Hybrid Call-Processing Deployment
    • New Advanced Multicluster Options

    3 – Understanding Advanced Multisite Features

    • Need for CAC
    • Deploying AAR
    • Survivable Remote Site Telephony
    • SRST Failover

    4 – Logging in to Cisco Unified Communications Manager

    • Logging In to Cisco Unified CM Administration and Cisco Unified Serviceability
    • Logging In to Cisco Unified Operating System Administration and the DRS
    • Navigation Menu
    • Command-Line Interface

    5 – Examining Basic Server Configuration

    • Server Configuration—Eliminating DNS Reliance
    • Configuring Enterprise Parameters

    6 – Describing Multilevel Administration

    • Configuring Multilevel Administration
    • Creating End Users
    • Creating Roles
    • Creating User Groups
    • Assigning Users to User Groups

    7 – Configuring DRS Backup and Restore Procedures

    • DRS Backup Procedures
    • DRS Restore Procedures

    8 – Understanding User Configuration

    • Understanding User Management
    • Configuring Users

    9 – Using the User Web Pages

    • Understanding the User Web Pages
    • Using the User Web Pages

    10 – Configuring System Parameter

    • Cisco Unified CM Configuration
    • Cisco Unified Communications Manager Group Configuration
    • Phone NTP Configuration
    • Date/Time Group
    • Codecs and Regions
    • Location Configuration
    • Device Pool Configuration
    • DHCP Service Configuration
    • Device Defaults Configuration
    • Clusterwide Parameters
    • Licensing

    11 – Supporting Cisco Unified IP Phones

    • Cisco Unified IP Phones Overview
    • Specialized Cisco Unified IP 7900 Series Phones
    • Phone Button Templates
    • Softkey Templates

    12 – Exploring Phone Registration and IP Phone Communications

    • Cisco Unified IP Phone Registration
    • Cisco Unified IP Phone Configuration

    13 – Utilizing the Bulk Administration Tool (BAT)

    • Overview of Cisco Unified Communications Manager BAT
    • Cisco Unified Communications Manager TAPS

    14 – Implementing Dial Plan Connectivity

    • Organizational Dial Plan
    • Trunks
    • Gateways

    15 – Creating Route Plans

    • Dial Plan Overview
    • Route Pattern Overview
    • Digit Collection
    • Call Routing

    16 – Configuring Transition Patterns and Route Filters

    • Translation Patterns
    • The 9.@ Pattern
    • Route Filters

    17 – Implementing Digit Manipulation

    • Discard Digits Instruction
    • Transformation Masks
    • Route Plan Report

    18 – Defining Class of Control

    • Overview of Class of Control
    • Partitions
    • CSS Configuration
    • PLAR Application

    19 – Using Class of Control Features

    • Call Restriction
    • Time of Day Routing
    • Traditional vs. Line/Device Approach

    20 – Defining Media Resources

    • Overview of Media Resources
    • Conference Bridge
    • Media Termination Points
    • Transcoder
    • Music on Hold
    • Annunciator

    21 – Exploring Media Resource Management

    • MRG Management
    • Configuring MRGs
    • Configuring MRGLs

    22 – Describing Basic Features

    • Call Park
    • Call Pickup
    • Cisco Call Back
    • Shared Lines with Barge and Privacy

    23 – Exploring Hunt Groups

    • Hunt Group Overview
    • Line Group Configuration
    • Hunt List Configuration
    • Hunt Pilot Configuration
    • Final Forwarding

    24 – Describing Phone Services

    • Cisco IP Phone Services
    • Cisco Phone Services Configuration
  • Describe the Cisco Unified Communications Manager network, service, and features
    Understand the importance of and configuration of redundancy and high availability in the enterprise network
    Describe user configuration and the user web interface
    Explain basic phone options and the use of BAT
    Explain the route plan and on-net/off-net calling
    Describe the various media resources, including conferencing and MOH
    Describe the basic phone features and use of hunt groups