Information Technology Infrastructure Library Certification (ITIL)
Program hours: 24 hours
Program cost: $1,895
In this interactive 3 day course, students will be introduced to the lifecycle of managing IT services to deliver value to the business. With hands-on exercises and sample questions, students will be well prepared for the ITIL Foundation Certification Exam administered on the final day of training. Students will gain knowledge and understanding in the following areas: Service Management as a practice, Key Principles and Models, ITIL Service Lifecycle, Generic Concepts and Defini-tions, Selected Processes & Functions, Key Roles and Responsibilities, and ITIL Qualifications Schemes
*This program is available online and like our physical classrooms, our online courses include a live instructor and give you the ability to engage with the instructor and other students via voice or instant messaging during the live event.
Information Technology Infrastructure Library
There are no formal entry requirements for the course or examination. Basic knowledge of
IT/Service Management among students makes it easier to comprehend the course.
IT Managers, Executives, Network Administrator, Desktop Support Technician, Computer Support Technician, Computer Administrator IT, Security Technician Information Technology IT